Pillar II: Digital Services & Payments
This pillar will lay emphasis on providing administrative services through digital channels like online and mobile in a unified format, simplification of services to avoid touch points and transforming the way the payment are collected to provide the citizens a more convenient, robust, interactive and user friendly platform.
The Strategy will address the current challenges faced by PMC:
- Lack of awareness regarding online payment options
- Complexity of services with multiple touch points
Benefits for PMC:
- Time Efficiency – timely delivery of services to citizens due to reduction in the manual interventions
- Increased Transparency – direct benefit transfer to beneficiaries account without middlemen involvement
- Cost Effectiveness – Opportunity cost savings resulting from reduction in settlement timelines
- Operational Efficiencies – Reduction in queues at PMC locations
Benefits for Citizens:
- Seamless Experience – uniform customer experience through various departments and different channels
- Cost - Effectiveness – No additional travel cost for customers due to availability of online channels
- Ease of Access – accessible at multiple physical and online locations convenient to Pune citizens
Understand Digital Services and Payment Projects through Case Studies
